It's rare for any organ technician to only "tune" or "repair" on a
service call. Most service calls consist of both, in varying
amounts. In all cases I will leave a report noting the work
performed and the status of any problems noted.
Service log book
I strongly recommend keeping a log book.
I will provide one if you do not have one. In it, note any
problems that occur the first time they occur. Please note the
circumstances (if any) of any problems as well. I will also
note my service work in the log. The log tells a "story" over
time where recurring problems can be detected easily.
On the average service call I will spend the majority of my time
tuning. There are two levels of tuning, and I will always ask
what the customer is looking for:
- Full: A temperament is
set from a tuner, usually Equal Temperament at A=440 Hz, 70 degF. Tuning
stops (usually a 4' Principal) in each division are tuned to each other.
Other stops in each division are tuned to their tuning stop. Every pipe is checked.
- Touch-up: All reeds, stopped
flutes, and 2' stops (and sometimes Mixtures) are tuned. Other
incidental notes are tuned if noted by the organist in the Service
Log. The tuning stops in each division are touched-up but there
is no guarantee that the divisions will be in tune with each other.
I try to correct any problems I encounter, time and cost
permitting. If I encounter a major problem or do not have enough
time I will contact the customer and set up another time.