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Phone:

612-two-two-six-0854

email:

davidgrandall AT organwerks.com

"Servicing"

It's rare for any organ technician to only "tune" or "repair" on a service call.  Most service calls consist of both, in varying amounts.  In all cases I will leave a report noting the work performed and the status of any problems noted.

Service log book

I strongly recommend keeping a log book.  I will provide one if you do not have one.  In it, note any problems that occur the first time they occur.  Please note the circumstances  (if any) of any problems as well.  I will also note my service work in the log.  The log tells a "story" over time where recurring problems can be detected easily.

Tuning

On the average service call I will spend the majority of my time tuning.  There are two levels of tuning, and I will always ask what the customer is looking for:
  • Full: A temperament is set from a tuner, usually Equal Temperament at A=440 Hz, 70 degF.  Tuning stops (usually a 4' Principal) in each division are tuned to each other.  Other stops in each division are tuned to their tuning stop.  Every pipe is checked.
  • Touch-up:  All reeds, stopped flutes, and 2' stops (and sometimes Mixtures) are tuned.  Other incidental notes are tuned if noted by the organist in the Service Log.  The tuning stops in each division are touched-up but there is no guarantee that the divisions will be in tune with each other.

Repair

I try to correct any problems I encounter, time and cost permitting.  If I encounter a major problem or do not have enough time I will contact the customer and set up another time.